Refund & Cancellation Policy for RootsAndFroots.com

Effective Date: 30-07-2025

At RootsAndFroots, we strive to ensure you receive fresh and high-quality products. However, if you’re not satisfied, we offer the following policies:

1. Order Cancellations

• Orders can be cancelled before they are dispatched.
• To cancel, contact us immediately via email or phone.

2. Refunds

• Refunds are issued only for:
  • Cancelled orders
  • Missing or damaged items (with proof)
  • Failed payments
• Refunds are processed within 5-7 working days to the original payment method.

3. Exchanges / Replacements

• If you receive a damaged or spoiled item, notify us within 24 hours of delivery.
• We may offer a replacement or store credit depending on the situation.

📧 For assistance, email rootsandfroots@outlook.com